Frequently Asked Questions
Everything you need to know about our fresh flavors and delivery.
How do you ensure the freshness of your food products?
At Kasutam, we source directly from local farms and trusted suppliers. All perishable items are stored in temperature-controlled environments and shipped in insulated packaging to maintain peak freshness upon arrival.
What is the standard delivery time for orders?
We offer next-day delivery for local orders placed before 2:00 PM. For nationwide shipping, orders typically arrive within 2-3 business days depending on your location.
Can I return a food item if I am not satisfied?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you provide nutritional information and allergen warnings?
Yes, every product page on our website includes a detailed list of ingredients, nutritional facts, and potential allergens. We recommend reviewing these carefully if you have specific dietary restrictions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed through a secure, encrypted gateway to protect your information.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.