Returns & Exchanges
At Kasutam, we prioritize the freshness and quality of our food products; however, if you are not satisfied with your purchase, you may initiate a return or exchange within 48 hours of delivery.
Contact Support
Reach out to our customer service team via email or phone within 48 hours of receiving your order to report any issues or quality concerns.
Provide Documentation
Submit clear photographs of the product, the packaging, and your digital receipt to help our team verify the condition of the items.
Verification Review
Our quality assurance experts will review your claim within 24 hours to ensure it meets our safety and hygiene standards for returns.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement immediately or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing